ONErpm

Company Infrastructure

ONErpm maintains operations through 40-43 offices across 28 countries with 550-872 employees. Founded by Emmanuel Zunz, the company remains 100% founder-owned without external venture capital. The platform distributes to 150+ claimed platforms including Spotify, Apple Music, Amazon Music, YouTube Music, Deezer, Tidal, and TikTok. ONErpm holds 2.7% market share on Spotify as the sixth-largest partner and operates a YouTube MCN reaching 1.2 billion subscribers generating 23 billion monthly views. The company secured $40 million in funding during 2024 to expand infrastructure capabilities.

The publishing division ONE Publishing processed 58 billion streams in 2024 alone. ONErpm artists have received 150+ Grammy nominations since 2017, with 25 wins. Notable artist successes include Chimbala’s viral track across 12 countries, Chance Peña’s 410 million-stream RIAA Gold single, and Chike’s 350 million-stream six-month chart performance. The platform reports approaching $300 million in annual revenue trajectory as of 2024.

Payment Processing Issues

ONErpm uses Tipalti for withdrawal processing with $50 minimum threshold. Artists access funds via PayPal, Payoneer, or Tipalti wire transfer ($26 USD fee) and e-check ($5 USD fee). Withdrawal delays and frozen accounts represent 35% of documented complaints across platforms.

One artist reported $7,981 in royalties withheld without explanation from May-June 2025:

“We released multiple original songs via ONErpm for global distribution. Over the past two years, we generated an estimated $7,981 USD in streaming royalties through the platform. However, OneRPM has failed to process or release our payments.”

Another case documented $1,813 withheld by OFFstep subsidiary for one month with no support response. A third artist discovered their account locked for 10 years with $1,500+ trapped until accidental login approval enabled Payoneer withdrawal. TikTok royalty complaints include 410 million streams generating only $500 total payout when expected range was $1,500-$4,000.

Eight documented BBB and Trustpilot complaints from May 2023-June 2025 show median delay of 20+ days, with 15-20% resolution rate. Timeline spans one month to 10 years. Frozen fund amounts range $500-$7,981. The company bears responsibility as PayPal/Payoneer processing requires only 3-5 days, indicating internal ONErpm processing backlogs.

Account Termination Patterns

ONErpm enforces artificial streaming policies through permanent catalog removal without warning systems. One label lost 30+ releases without prior notice:

“Time and time again OneRPM has failed to communicate with me any issues in regards to artist releases and now after working with them for several years, they have decided to pull all my labels releases, which amounts to over 30 different releases total.”

After BBB escalation, ONErpm cited bot farm activity on three releases triggering total catalog removal. Payments eventually processed following customer demand. Another artist’s entire catalog disappeared two days before scheduled royalty payment:

“I logged into my account and found that my entire music catalog had disappeared without any notice, email, or explanation. I still don’t know what happened, who has my content now, or where my royalties went.”

Copyright claim abuse cases include ONErpm claiming a 2009 original guitar composition on behalf of unknown Turkish company X Muzik, refusing to drop the claim while preventing YouTube appeals. Platform policy states artists using bot farms or fake engagement services face immediate permanent removal with no recovery opportunity.

Twelve documented cases from 2023-2025 show 0-3 received termination explanations, 0% successful appeal rate, $500-$1,500 typical withheld earnings at removal, and recovery timeframes ranging one month to never with majority unresolved.

Support Response Reality

Support response quality represents 28% of documented complaints. Claimed 1-3 day response times apply to minority positive reviews, while negative reviews document 5-15+ days or indefinite silence. Critical issues receive 15+ days or remain unanswered.

One June 2025 case reported ticket cancellation without resolution:

“My upload got rejected and I wrote a ticket to find out why exactly. Waited for days with no response only to see today that my ticket was cancelled.”

January 2024 experience documented 15+ day silence:

“Customer Service is impossible to reach, I’ve emailed many times, I don’t want to work with you, I said delete my songs, there’s been no response for 15 days.”

Verification code system failures lock accounts indefinitely. One April 2024 artist waited weeks without receiving login codes despite password reset attempts and support contact. A Grammy-winning label reported unprecedented poor service across 20-year career despite multiple wins and film syndication placements.

Resolution rates across major issues: payment disputes 15-25% resolved favorably, technical issues 10%, content/rejection appeals 5%, account suspensions 0% overturned. Only 17% of consumers felt issues were resolved according to PissedConsumer data. Support channels include email (5-15+ day delays), support tickets (frequently cancelled), and listed phone showing 15% human contact rate.

Distribution Performance

ONErpm’s distribution timeline spans 1-9 business days for review/QC, with minimum 7-day delivery and 3-4 week recommendation for playlist pitching. Platform delivery requires 3-5 business days after approval, totaling 7-21 days submission to live. The platform distributes to 150+ claimed stores, though RouteNote verification confirms 40-50 major platforms with notable Asian market gaps including Melon, Bugs, FLO, and services like SoundCloud, eMusic, Qobuz.

Distribution failures include releases stuck in review indefinitely despite “delivered to all stores” status, with support tickets unanswered. Rejection reasons include generic content, artist/songwriter name mismatches, unlicensed stock artwork, uncleared samples or remixes, and third-party content without authorization. Many rejections lack specific feedback requiring artists to guess corrections.

Positive minority experiences report 3-9 day moderation with convenient interface. YouTube Content ID inclusion in free tier charges 30% commission versus competitors offering 85%+ splits. Standard YouTube monetization takes remaining 70% of Content ID revenues. The platform’s Latin American market strength includes direct major label competition and significant playlist pitching partnerships.

Fee Structure Reality

The free tier retains 15% commission on digital stores, 30% on YouTube Content ID, and 50% on video platforms. OFFstep subscription alternatives charge $18-$96 annually for 100% royalty retention. Withdrawal fees include Tipalti wire transfer $26 USD and e-check $5 USD, with PayPal/Payoneer charging 2-4% currency conversion plus platform fees.

One February 2024 case reported annual subscription charge without music release:

“They charge me for a year’s subscription, but they haven’t released my music. My tracks were not posted. I received an answer: prove that the music is yours. Less than a day has passed since I made the payment.”

Support request for cancellation and refund went unanswered. Artists on free tier expecting 85% split across platforms discovered YouTube-only 70% artist retention, with ONErpm taking 30%. The $50 minimum withdrawal threshold locks funds below that amount until threshold achievement, with effective artist take-home reduced by 2-4% processor conversion fees.

DistroKid charges 0% commission with $12/year subscription. RouteNote offers 85% free tier including YouTube with 100% premium option. CD Baby takes 0% commission after $9.99 per album fee. ONErpm’s commission structure creates higher long-term costs versus subscription competitors for artists generating consistent revenue.