Roc Nation Distribution

Account Termination Patterns

Artists encounter account lockouts after uploading content. One artist reported being locked out of their distribution account for nine days with no access and no communication from support teams despite multiple artists noting the same problem. Another described losing access for almost a month with repeated outreach producing no help. A third stated they uploaded two songs only to find themselves locked out for over a week after contacting support twice without reply. Users reported inability to reach their catalog or earnings after the lockouts began.

Similar accounts mention lockouts lasting from one to several weeks with no resolution path provided. Artists in different countries experienced the same sudden loss of dashboard access following uploads during service changes.

This pattern appears in multiple cases across review platforms and social media. Affected artists faced extended inaccessibility to their releases and royalties. Resolution often resulted in artists discontinuing use of the service.

Customer Support Response

Support responses arrive after long delays in user reports. One artist asked why releases take so long to review and why customer service proves hard to reach, waiting weeks for any email reply. Others described submitting multiple tickets only to receive automated acknowledgments with no further human follow-up. Experiences highlight the absence of phone or live chat options, leaving artists reliant on email tickets that remain unanswered for extended periods.

Users note initial bot-style confirmations followed by silence even on urgent account or release matters. Multiple contacts yield minimal progress toward resolution.

Reports indicate slow or absent follow-through for both technical and account-related inquiries. Artists describe the process as consistently unresponsive across their interactions.

Roc Nation Distribution operates as a commission-based music distribution service backed by the Roc Nation entertainment company. Artists receive access to distribution across major streaming platforms along with integrated publishing administration, real-time analytics, and monetization tools. User feedback, though limited in volume, highlights challenges with account access during service changes and extended support response times. The service appeals to artists seeking major-label association and bundled features, while the royalty structure and contractual terms require careful consideration for master ownership and rights granted. Overall, the platform functions for distribution and payout processing using established systems, with experiences varying based on individual account situations. The service continues to evolve following its recent public launch, positioning itself as a full-service option for independent creators prioritizing branding and additional tools.